Stay Safe and Stay Healthy, Together as a Community We Shall Come Through the COVID-19 Pandemic.
Q: What protective measures are you taking?
At all times, we adhere to the highest level of safety protocols in our practice to prevent the spread of all infections, including COVID-19. Some examples include:
- All staff will be screened before coming into the office and will be wearing masks
- Check-in and screening of patients (questionnaire, temperature check, hand sanitizer)
- All clinical staff will be wearing gowns, masks, goggles, and face shields
- Continue to have a full-time Sterilization Technician to optimize our sterilization procedures
- Stream-lined check-in/check-out processes
- Medical Grade Air Purifiers and Upgraded HVAC and Exhaust System:
Q: Is there anything special I need to bring to our appointment?
YES. Prior to coming, please bring a mask or face covering (scarf or handkerchief) for yourself and children over 2 years old.
Q: Is there anything I should do to prepare my child for their visit?
YES. Please explain to younger children that our team will be dressed as ‘SUPER HEROs’! We will have masks, shields, and capes on. You can request we send a photo when you are preparing your child for their visit. Also, prepare them that the toys and books are away, and the video games are currently unavailable.
Q: I’m not sure I want to schedule my child’s first visit while you are going to look so scary in your masks.
We call them our SUPER HERO outfits! It is still the same fun, friendly team that will continue to provide care with a personal touch. We admit that these changes are hardest on our younger patients (no toys, no video games, staff covered up, ect), but truthfully, we’d hate to have your child’s dental needs unchecked, as we don’t know if the COVID-19 scare will last for weeks, months, or if this will be the new normal. Please call if you have any additional questions or concerns.
Q: My child has an underlying health condition, is it safe for them to come in?
Use your best judgment or consult with your pediatrician if your child is high risk. We are screening all patients and we will not allow any child to be treated if they do not pass our screening.
Q: Are these precautions really necessary?
We are following the current recommendations by the Centers for Disease Control and Prevention (CDC), American Dental Association (ADA), American Academy of Pediatric Dentistry (AAPD), and the San Mateo County Health ordinances. We prefer to go above and beyond and err on the side of caution.
Q: Can you guarantee my child won’t get COVID-19 by coming to the dentist?
While our office complies with State Health Department and the CDC infection control guidelines to prevent the spread of the COVID-19, we cannot make any guarantees. Our staff are symptom-free and, to the best of their knowledge, have not been exposed to the virus. However, since we are a public accommodation, other persons (including other patients) could be infected, with or without their knowledge.
Q: What happens if I am running late for my appointment?
Due to our limited schedule and desire to maintain social distancing guidelines, we will need to reschedule your dental appointment if you are more than 10 minutes late. We appreciate your understanding as we begin to safely reopen our practice.
Dr. Jon, Dr. Chris, Dr. Brian and Team Happy Healthy Teeth