COVID-19 Patient Hub
Stay Safe and Stay Healthy, Together as a Community We Shall Come Through the COVID-19 Pandemic.
Phased Welcome Back
We have missed all of you and hope this message finds you all safe and healthy! Hopefully everyone has been able to spend some extra quality time with their children and discover a new hobby or two.
On June 1, 2020 we will be resuming patient care with limited office hours. Our number one priority is everyone’s safety and well-being. We have been staying up-to-date with the latest recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). Our team has updated protocols and purchased additional equipment as we learn more about how to best keep our staff and patients safe.
Some of the changes you will see at your next appointment will include:
- Before the appointment, we will complete a screening questionnaire for each patient.
- Prior to entering the office, all employees and patients will have their temperature taken.
- There will be increased disinfection protocols and protective measure implemented throughout the office.
- Initially, our waiting room will be closed. Families will be asked to wait outside or in their car.
- We are limiting the number of people in our office and requesting that only scheduled patients and one parent/guardian come to the appointment.
- We are in the process of converting to electronic health records. It will be important to have all patient forms updated prior to your child’s appointment.
Personal Protective Equipment:
- Additional masks, gowns, and face shields have been purchased for our clinical team
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. For further information, feel free to call our office at 650.574.4447.
Date of Resuming to Routine Dental Health Services
Q: What protective measures are you taking?
At all times, we adhere to the highest level of safety protocols in our practice to prevent the spread of all infections, including COVID-19. Some examples include:
- All staff will be screened before coming into the office and will be wearing masks
- Electronic check-in and screening of patients (questionnaire, temperature check, hand sanitizer)
- Eliminating all unnecessary objects from our waiting area & clinic.
- Lower volume of patients to allow for proper social distancing
- Reducing overall people in office by limiting family members who do not have an appointment
- All clinical staff will be wearing gowns, masks, goggles, and face shields
- Continue to have a full-time Sterilization Technician to optimize our sterilization procedures
- Stream-lined check-in/check-out processes
Q: Is there anything special I need to bring to our appointment?
YES. Prior to coming, please bring a mask or face covering (scarf or handkerchief) for yourself and children over 2 years old.
Q: What will be different when I check-in for the dental appointment?
On the day of your appointment, you will receive a text message and email 15 minutes prior to your scheduled appointment. After parking your car, please confirm your arrival via the text message or email that you received. One of our front office team members will call you to confirm that all paperwork has been completed and to ask you some screening questions. Once complete, we will let you know when to come into the office for your appointment. Everyone who enters the office will be asked to use hand sanitizer that we will have available. Each person will also have their temperature checked by our front office staff.
Q: Can I come back with my child?
YES. However, to help maintain social distancing and reduce exposure to all, we are only allowing 1 parent or guardian per family who must provide and wear their own mask or face covering. We also recommend all children over 2 to bring a mask or face covering as well for before and after their treatment. Our waiting room will continue to be closed. We encourage older children to come back alone while parents wait in their car, as we are trying to minimize the number of people that go through our office each day. We will call or text you when the visit is complete.
Q: Can I bring other children?
NO. We are asking at this time you do not bring any one else that does not have an appointment. It’s hard to keep little ones from touching things, and we are unable to practice social distancing with additional people in the office. If there is absolutely no way you can do this, then we encourage you to stay in the car with your other children or bring a stroller or electronic device to keep them occupied.
Q: Is there anything I should do to prepare my child for their visit?
YES. Please explain to younger children that our team will be dressed as ‘SUPER HEROs’! We will have masks, shields, and capes on. You can request we send a photo when you are preparing your child for their visit. Also, prepare them that the toys and books are away, and the video games are currently unavailable.
Q: I’m not sure I want to schedule my child’s first visit while you are going to look so scary in your masks.
We call them our SUPER HERO outfits! It is still the same fun, friendly team that will continue to provide care with a personal touch. We admit that these changes are hardest on our younger patients (no toys, no video games, staff covered up, ect), but truthfully, we’d hate to have your child’s dental needs unchecked, as we don’t know if the COVID-19 scare will last for weeks, months, or if this will be the new normal. Please call if you have any additional questions or concerns.
Q: My child has an underlying health condition, is it safe for them to come in?
Use your best judgment or consult with your pediatrician if your child is high risk. We are screening all patients and we will not allow any child to be treated if they do not pass our screening.
Q: Are these precautions really necessary?
We are following the current recommendations by the Centers for Disease Control and Prevention (CDC), American Dental Association (ADA), American Academy of Pediatric Dentistry (AAPD), and the San Mateo County Health ordinances. We prefer to go above and beyond and err on the side of caution.
Q: Can you guarantee my child won’t get COVID-19 by coming to the dentist?
While our office complies with State Health Department and the CDC infection control guidelines to prevent the spread of the COVID-19, we cannot make any guarantees. Our staff are symptom-free and, to the best of their knowledge, have not been exposed to the virus. However, since we are a public accommodation, other persons (including other patients) could be infected, with or without their knowledge.
Q: Are there any cancellation fees if we are feeling ill and cannot make it to our appointment?
At this time, we are suspending our missed appointment policy for the next few months until we better understand the COVID-19 process. We would much rather you stay home if there is any questions about your health. We only ask that you please call and let us know ASAP!
Q: What happens if I am running late for my appointment?
Due to our limited schedule and desire to maintain social distancing guidelines, we will need to reschedule your dental appointment if you are more than 10 minutes late. We appreciate your understanding as we begin to safely reopen our practice.
Dr. Jon, Dr. Chris, Dr. Brian and Team Happy Healthy Teeth