COVID-19 Pandemic Updates
Stay Safe and Stay Healthy, Together as a Community We Shall Come Through the COVID-19 Pandemic.
March 26, 2020 Update
In regards to the COVID-19 pandemic closures and social distancing measures in place. California’s order remains open-ended, our County’s Department of Public Health has set a deadline of April 6, 2020.
The California Dental Association says that National guidance suggests April 12, 2020, however, some public health officials are questioning that deadline. As such we are rescheduling those patients with appointments April 7-12, 2020.
March 31, 2020 Update
For over 40 years, our Practice has lived by a core value established by our founder, Dr. Brian Lee, to “take care of our patients and team members.” This enduring value guides us as we face the difficult challenge of responding to the COVID-19, pandemic.
Thank you for doing your part in flattening the curve. As Governor Gavin Newsom stated at a COVID-19 Press Conference, “We believe very strongly the stay-at-home order has helped advance our efforts in reducing the stress on the system that we believe would have already materialized in more acute ways had we not advanced those protocols when we did.”
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure our community is safe and that we continue to do our part to flatten the curve.
As Public Health Officials have tracked the status of the coronavirus pandemic, there are still increases in the number of positive cases, hospitalization and deaths from COVID-19, which is beginning to strain healthcare resources. As such, Health officers in seven Bay Area jurisdictions are extending a previous stay-at-home order through May 3, 2020 in order to preserve critical hospital capacity across the region.
To summarize, the COVID-19 pandemic closures and social distancing measures in place: California’s order remains open-ended, National guidance suggests April 30, and our County’s Department of Public Health has extended San Mateo County’s Shelter in Place Order through May, 3, 2020.
As such we are rescheduling those patients who have appointments through May 4, 2020.
May 7, 2020 Update: Resuming California’s Deferred and Preventive Health Care
During the COVID-19 pandemic both State and Local governments have worked together to respond to the pandemic. Stay-at-Home orders are in place and have supported the flattening of the curve in California.
Current evidence shows progress in suppressing the virus and there is much to consider for the future of the State and to protect against a surge, once Stay-at-Home orders are modified. One important focus will be resuming our existing health care system for non-emergent and non-COVID-19 health care, which has been deferred during this time.
These services will include resuming elective, non-urgent procedures routine dental services.
During the Stay in Place orders, Happy Healthy Teeth has developed social distancing protocols and has implemented new technologies such as electronic health records and telehealth to ensure continued Safe Care that our patients have come to expect.
As such, Happy Healthy Teeth will be phasing in dental services and will be reinstating our team members to full time status May 11, 2020. Before we phase in clinical patient care, we will be updating and training our team on the updated policies, procedures and technologies. We expect to slowly phase in dental services during the later half of May.
May 17, 2020 Update: Phased Welcome Back
We have missed all of you and hope this message finds you all safe and healthy! Hopefully everyone has been able to spend some extra quality time with their children and discover a new hobby or two.
On June 1, 2020 we will be resuming patient care with limited office hours. Our number one priority is everyone’s safety and well-being. We have been to staying up-to-date with the latest recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). Our team has updated protocols and purchased additional equipment as we learn more about how to best keep our staff and patients safe.
Some of the changes you will see at your next appointment will include:
- Before the appointment, we will complete a screening questionnaire for each patient.
- Prior to entering the office, all employees and patients will have their temperature taken.
- There will be increased disinfection protocols and protective measure implemented throughout the office.
- Initially, our waiting room will be closed. Families will be asked to wait outside or in their car.
- We are limiting the number of people in our office and requesting that only scheduled patients and one parent/guardian come to the appointment.
- We are in the process of converting to electronic health records. It will be important to have all patient forms updated prior to your child’s appointment.
Personal Protective Equipment:
- Additional masks, gowns, and face shields have been purchased for our clinical team
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. For further information, feel free to call our office at 650.574.4447.
Thank you again for being our patient. We value your trust and loyalty and look forward to seeing you and your HAPPY HEALTHY TEETH again soon!
Happy Healthy Teeth is currently following the Directives of San Mateo County and California Departments of Public Health for Dental Operations during this Pandemic and the resumption of Dental Services
Essential Healthcare and Emergency Operations. Our Customer Care Team is available by Phone Monday Through Friday 9:00 am – 4:30pm 3:30pm to take your Phone calls. Tentative Date of Returning to Standard Operations
On June 1, 2020 we will be resuming patient care with limited office hours. Our number one priority is everyone’s safety and well-being.
Tentatively, we hope to normal operations phase in patient care on Monday June 1, 2020. Tuesday April 14, 2020 Monday May 4, 2020 and expect to begin to see Patients on Wednesday April 15, 2020 Tuesday May 5, 2020.
Happy Healthy Teeth COVID-19 Links
We look forward to seeing everyone,
when we return to standard operations
Dr. Jon and Team Happy Healthy Teeth